EarthUnleashed with Nicola

Refund and Returns Policy  

Last Updated: June 15, 2026

Thank you for shopping at Earth Unleashed (https://earthunleashed.com.au).

Because our store exclusively sells digital products (high-resolution photo files and downloadable digital content), all sales are considered final once the digital file has been downloaded or delivered to your account.

Unlike physical goods, digital assets cannot be physically returned or exchanged. Please read our policy below regarding refunds and technical issues, which complies with Australian Consumer Law (ACL).

1. “Change of Mind” Policy

Please choose your items carefully and read the product descriptions, dimensions, and file formats provided on the sales page before completing your purchase.

  • We do not offer refunds, credits, or exchanges if you simply change your mind, decide you no longer want the file, or realize you purchased the wrong image by mistake.

2. When a Refund or Replacement applies (Faulty Digital Goods)

In accordance with your consumer guarantees under Australian Consumer Law, you are entitled to a remedy if a digital product has a major failure.

We will gladly issue a replacement file or a full refund if:

  • The file is corrupted or defective: The file cannot be opened, unzipped, or read by standard compatible software (and the issue is verified to be on our end).

  • Significant misrepresentation: The delivered file is entirely different from the description or preview image displayed on the store page.

If you experience a genuine technical issue with your download, please contact us within 14 days of purchase with your order number and a description of the error so we can assist you.

3. Processing Approved Refunds

If your refund request is verified and approved due to a technical fault:

  • The refund will be automatically applied to your original method of payment (via our secure gateway, such as Stripe or PayPal).

  • Processing times depend on your financial institution, but typically appear back in your account within 5 to 10 business days.

  • Upon a refund being processed, your license to use the digital photo or file is instantly revoked, and you must permanently delete any copies of the file from your devices.

4. Need Help?

If you have any questions before purchasing, or if you encounter any trouble downloading your files from your My Account page, please reach out to us directly via email.